Picture a Sunday morning in late spring. A man pulls up to a small dog grooming salon with a scruffy terrier in the back seat. The lights are off. The door is locked. A paper sign in the window lists the hours, and Sunday isn't on it. He checks his phone ag...
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At 7:58 on a Monday morning, the phones at a small veterinary clinic start ringing. A dog ate something off the counter. A cat hasn't eaten since Saturday. Someone needs a refill. Someone wants to move Thursday's appointment. Two front-desk staff answer wha...
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It's the Tuesday after a long holiday weekend at a small-town veterinary clinic. By 8:05, all three phone lines are lit. A dog that ate something it shouldn't have over the weekend. A cat due for a recheck that nobody scheduled. Four people asking whether b...
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At the October board meeting of a small county animal shelter, the treasurer asks a fair question. "We pay for the website, the newsletter, and the ads for adoption Saturdays. Is any of it doing anything?"
The executive director has two numbers in front of...
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