The review was two sentences long and one star. "Called four times about moving my mother's piano to her new place in the next state. Nobody ever picked up."
The owner of the family moving company read it twice, because it didn't make sense. His office ans...
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Every January, the owner of a family electrical contractor sits at the kitchen table with a stack of bid invitations. There are apartment buildings, a strip of new storefronts, and a warehouse two towns over. Each one is a big number. Each one would keep th...
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On a Saturday morning in May, a woman is weeding along her front walk when a neighbor from two streets over stops on the sidewalk. "Your yard looks completely different," he says. "Who did it?"
She thinks for a moment. She cannot remember the company's nam...
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The first cold night of the year arrives on a Tuesday in October. By six in the morning, thermostats all over town are asking furnaces to do something they haven't done since April. Some of those furnaces won't start.
At a family-run heating and cooling co...
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At 9:40 on a Tuesday night, a homeowner stands in a utility room with a flashlight and an inch of water on the floor. She does not type the name of a plumbing company. She types what she sees: "water heater leaking from bottom," and then, a minute later, "w...
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