How do I get my leadership team on the same page? Use FACe to name who owns each function and PACe to name who owns each key process.
You get a leadership team on the same page by making ownership visible. In Verne Harnish's Scaling Up framework, two simple c
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How do business owners keep control when using AI? Set the direction in writing, then let AI carry it out inside your standards.
Business owners keep control of AI by doing the part only they can do: setting the direction. Write down your style, your standard
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How do I keep my business safe when using AI agents? Set simple guardrails, like never sharing passwords in chat and asking before anything that can't be undone.
You keep your business safe with AI agents by giving them clear guardrails, the way you would wit
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How do I manage AI tools without wasting time and money? Schedule check-ins, cut overlap, and review your rules regularly.
You manage AI tools well by doing less, on purpose. Replace constant checking with scheduled check-ins. Remove routines that do the same
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How should a business talk to clients when things go wrong? Stay calm and clear with clients, and be fully honest inside your team.
When something goes wrong, the best approach is "calm on the outside, honest on the inside." With clients, share what happened
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