How do managers coach the team? Make clear who is accountable, who is responsible, and who has authority, then coach often in short, kind conversations.
Managers coach best when roles are clear and conversations are frequent. Start with three words that often get mixed up. Accountability means you own the result and answer for it. Responsibility m
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How do I get my leadership team on the same page? Use FACe to name who owns each function and PACe to name who owns each key process.
You get a leadership team on the same page by making ownership visible. In Verne Harnish's Scaling Up framework, two simple charts do this. FACe, the Function Accountability Chart, shows one person who owns each maj
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