On a Tuesday afternoon, the office manager of a family orthodontic practice sits down with a cup of coffee and something she's never done before: she reads every review the practice has received this year, start to finish, in one sitting.
She expected to lear
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On a Monday morning in late October, a wedding florist sits down at her workbench with a cup of coffee and a list in her head. Three weddings over the weekend. At the first, the venue coordinator helped her carry two ceremony arches through a rainstorm. At the
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A financial planner gets a call from a client she has worked with for nine years. The client's daughter has just been accepted to nursing school, and he wants to talk about how to pay for it. The planner congratulates him, asks a few questions, and promises to
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On the first Sunday in November, the membership manager at a regional history museum sits in the empty education room with two lists. The first is the year-end appeal list: everyone who has given money in the last eighteen months. The second is a list nobody a
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It's the last Sunday in October at a family cabin resort on a northern lake. The docks came out of the water on Thursday. The rental canoes are stacked upside down behind the boathouse, and the water lines to the far cabins get shut off next week. Ruth, who ha
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