Thursday, October 22
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Thanks on a Schedule: How a Neighborhood Barbershop Can Make Gratitude a Regular Habit

Every Saturday at closing, the owner of a neighborhood barbershop sweeps the floor, counts the drawer, and does one more thing before he turns off the lights. He picks up a pen and writes three short notes on plain cards. One goes to a customer. One goes to so
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Gratitude That Outlasts Graduation: Long-Term Ideas for an Independent School, From One Strategy Session

Every June, a small independent school holds an eighth-grade graduation in its gym. Families cry, teachers hug students they've known since they were four, and the head of school thanks parents for nine years of volunteering, carpooling, fundraising, and patie
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Kind Outreach at the End of the Year: How a Physical Therapy Clinic Can Plan Year-End Messages With AI, and Keep People in Charge

In early December, a man in his sixties gets a text from the physical therapy clinic where he rehabbed his knee last spring. It says the clinic will be closed the week between Christmas and New Year's. Then, ten minutes later, he gets another one: a reminder t
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A Quiet Thank-You on Thanksgiving: Local Search Notes for a Family Christmas Tree Farm

On Thanksgiving afternoon, after the dishes are mostly done, a lot of people pick up their phones. Some are scrolling. Some are texting relatives who couldn't make it. And some are planning tomorrow: "Christmas tree farm near me," "tree farm open Friday," "cut
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Growth That Starts With Thank You: A Strategy Plan for a Chef-Owned Restaurant’s Quiet Season

It's the Monday after the clocks fall back. The dining room of a chef-owned restaurant is dark except for one table near the kitchen pass, where the chef, Teresa, and her business partner, Sam, have spread out three things: last winter's reservation book, a st
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